Payroll Management
Some job sites that have been completed are not showing up in payroll. Why?
Let's analyze together the issue regarding job site reports that are not showing up in the Payroll Management module.
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Issue in My Job Sites
Contact the supervisor or foreman responsible for the job sites in question. Ask to access the My Job Sites module.-
Has the site sheet been submitted? The foreman or supervisor must go to the site for the day. If they see the To Do or In Progress icon in the project name header, this is a clue that the sheet has not been submitted. They need to click on the job site and they will go to the Your timesheet section to press See all workers (or the Team section to press the watch icon). At the bottom of the page, if they see the Submit (incomplete) or Submit button, this is a sign that the sheet was not submitted. They must tap to submit and fill out the rest of the information regarding the day's construction site. You should see the site reports in the Payroll Management module. To find out more, consult the site sheet page.
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Issue in Payroll Management
Here is the possible explanation regarding job site reports that are not showing up in payroll.-
Are you in the correct pay period?
Make sure you are in the Enter Hours step. Next to Enter Hours or below the steps, you have your pay period number (the date is displayed below the steps). If this is not the correct information, you can change the pay period. In the right corner, you have a Pay Periods tab. You can click on Select to access the correct pay period or Current for the current period. For more information, consult the page.
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If all points have been checked and your problem persists, contact the support team at the following address: support@cactusoft.construction
Why can't I access the Verify Calculations step?
Read the warning message to understand the reason for blocking towards the next step. Most of the time, errors are related to non-regulation. For example, an hourly rate that has not been added in one of the configurations for non-regulated. Note the error and go check if the parameters of one of the configurations for the unregulated have been correctly completed. To access the setting, go to the upper right corner of the black bar. Click ⚙. Go to Unregulated and click on it. Click on the configuration that the error mentioned. If there are no settings, click Add Settings and enter the necessary information. Next, click on the setting and head to the Hourly Rates section. If the hourly rate is empty, click the pencil icon. Fill in the hourly rates and click Save to save the hourly rates. To find out more, consult the Excluding decree page.
Why can't I access the Prepare Payroll step?
Read the warning message to understand the reason for blocking towards the next step. Most of the time, errors are linked to the fact that site reports are not confirmed. Return to the Enter Hours step to check if the job site reports are confirmed and complete. In the side menu, click on Site Reports. If you notice missing brackets next to the site reports, this means they have not been completed. Place your cursor on the uncompleted site and the pencil icon appears, click on it. At the top of the site report form, you have two buttons: Complete and advance and Complete. If you have several site reports that have not been completed, we suggest that you use the Complete and move forward button. He finishes this site report and moves on to the next report. If you have only one site report, click on Complete and then on the Finish button to exit the site report. To find out more, see the Confirm a site report page.
Do you have other questions about our application or any other subject?
Please feel free to write to us at the following address: support@cactusoft.construction